GTROM inc ("we") understands the importance of the personal information our TAITEC / GT-ONE customers entrust to us, and handles it as follows, in line with the Act on the Protection of Personal Information of Japan and other applicable rules.

• Information you give us when you contact us or order: name, email address, phone number, customer type (personal / business), shipping address and the content of your inquiry (including information about your car)
• Payment information: payment method, amount, name of the bank transfer sender, etc. Card numbers are received by PayPal; we never receive them
• Form records: date and time, IP address and browser type (recorded to prevent spam)
• Browsing information: analytics data collected with cookies (see "Analytics" below)

• To answer inquiries and prepare quotes
• To accept orders, arrange production, ship and deliver products
• To invoice and confirm payment
• To contact you before and after an order, and help with installation questions
• To prevent spam and misuse
• To improve the site and our products (as statistics that do not identify you)

We jointly use your personal information with our group company, Primeweb Inc., as follows, because Primeweb Inc. receives payments (PayPal and bank transfer) for our products.

• Information jointly used: name, email address, phone number, shipping address, order details and payment information
• Joint users: GTROM inc and Primeweb Inc.
• Purpose: invoicing, confirming payment and contacting you about your order
• Responsible party: GTROM inc (4-4-12 Honmachi, Chuo-ku, Osaka 541-0053, Japan / CEO Hitoshi Tamura)

We do not give your personal information to third parties without your consent, except:

• When required by law
• When necessary to protect life, body or property, and it is difficult to obtain your consent
• When we need to cooperate with government bodies and asking for consent would hinder that work
• When we outsource work within the scope of the purposes above (see "Outsourcing")

We may outsource the following work within the scope needed. We choose partners who handle personal information properly and supervise them as needed.

• Shipping (domestic carriers, and international carriers for overseas orders)
• Card payments (PayPal)
• Operation of the website and email servers

When we ship overseas or you pay with PayPal, your information may be passed to companies outside Japan.

• Overseas shipping: the information needed for delivery (name, address, phone number, item description, etc.) is passed to carriers and customs in the destination country or region
• PayPal: PayPal group companies (including companies outside Japan) handle the information needed for payment. Please see the PayPal Privacy Statement for how PayPal handles it
• For the personal information protection system of the destination country or region, please see the information provided by its public authorities. On request, we will tell you what we know

Our site uses Google Analytics, provided by Google LLC, to understand how the site is used. Google Analytics uses cookies to collect information such as the pages you view, time on the site, your device and browser, and your approximate region. This information does not include anything that directly identifies you, such as your name or email address.

To stop Google Analytics from collecting this information, use the Google Analytics Opt-out Browser Add-on, or turn off cookies in your browser settings. See Google's Privacy & Terms for details.

We take the measures needed to prevent your personal information from being leaked, lost or altered.

• We assign the people who handle personal information and train them to follow the rules
• Access to servers and computers is limited and protected with passwords
• Communication with the site is encrypted with SSL (https)
• We require proper handling from our outsourcing partners

If you ask us to notify you of the purpose of use, disclose, correct, add to, delete, stop using, erase, or stop sharing your personal information, we will confirm your identity and respond promptly as required by law. Please contact us at the address below.

We may review and change this policy, for example when laws change. Any change will be announced on this page.